No active upgrade despite paying

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  infomy10minutes · Member · Apr 16, 2025 at 1:53 pm

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  Hello,
  On the third I paid for below
  Professional Email
  Annual subscription
  Renewal for 1 mailbox

  However it is not showing as active and I can’t access my email account.

  I don’t know what else to do as I can’t access a person unless I have an active upgrade but it still won’t register the payment.

  Any help would be most appreciated

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  tompressed · Member · Apr 16, 2025 at 11:10 pm

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  I have the same problem. Paid over $124 for annual hosting and a domain. The receipt is in my account, but nothing has been applied, there is no way to apply it, and they make it impossible to contact anyone. Ignored on forums so far.

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  aisajib · Member · Apr 17, 2025 at 5:19 pm

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  Hi @infomy10minutes,

  I see that we’re in touch with you via email to help you with this. I just sent a follow-up email with more information about renewing your Professional Email subscription so that you can access your inbox. Could you check your email and reply there if you have more questions?

  Thanks!

  –

  Hi @tompressed

  It looks like you disputed your payment with your bank or credit card company, which resulted in a chargeback and the cancellation of your subscriptions. Please email us at billingsupport@wordpress.com so that we can help you with the next steps.