No-Ad renewal button not available

• 

  willatsafkhet · Member · Sep 4, 2013 at 6:15 am

  • Copy link
  • Add topic to favorites

  I want to renew our “no-ad” upgrade, but there is no button or link on the My Upgrades page to do this. The No-Ad Upgrade has just expired, and I cannot use the Store to purchase a new one; the screen only asks if I want to renew the upgrade, but gives no option to renew or cancel it.

  The blog I need help with is: (visible only to logged in users)

• 

  raincoaster · Member · Sep 4, 2013 at 6:18 am

  • Copy link

  Are you the only admin of that blog? The account that originally registered the upgrade can renew it.

• 

  auxclass · Member · Sep 4, 2013 at 6:18 am

  • Copy link

  You need to be logged in as the EXACT account / user that owns the Upgrade to renew it

  Is there another account that you might have used ?

• 

  willatsafkhet · Member · Sep 4, 2013 at 9:52 am

  • Copy link

  Ah I did not know that. I am an admin, but we used a company-specific account to get the upgrade.