No ‘Add New Role’ option anywhere?

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  whollyliquid · Member · Oct 15, 2021 at 11:48 pm

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  Hello! We use additional roles constantly and actually have a whole pricing structure based on user roles however, I just went to add a new role and cannot seem to add one anywhere?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Oct 16, 2021 at 9:47 am

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  Hi there,

  You’re posting in the support forums for the hosting provider, WordPress.com, but your site is using the open source WordPress software at another hosting provider.

  If you have custom user roles on your site, those are being added by a plugin. Your best option for help with this is to contact support for that plugin directly.

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  whollyliquid · Member · Oct 18, 2021 at 5:50 pm

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  I understand what you’re saying and I agree with you, however, that’s the problem…I don’t have a plugin to access the user roles even though I was able to access them in the past.

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  helper-heroponriki · Member · Oct 18, 2021 at 6:05 pm

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  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting