No Administrator Account

  • Unknown's avatar
    lmallon665 · Member ·

    On cPanel, I have noticed that there is no administrator account for our WordPress site. However, I cannot sign into the admin dashboard on WordPress to create an administrator account.

    Self-declared URL: internationalfitnessqualifications.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to the WordPress.com support forums. I understand your concern about not being able to access the administrator account for your WordPress site.

    However, since your site is not hosted on our WordPress.com managed hosting but is instead hosted elsewhere and using the open-source version of the software, our ability to assist is limited. We can primarily investigate and address issues for sites that are hosted directly with us on our managed hosting platform. If you’d like to learn more about the benefits and features of our managed hosting, you can explore further at:
    https://wordpress.com/hosting/

    One solution to consider is migrating your site to WordPress.com. We offer an easy-to-use migration plugin to assist with the transition, ensuring a smooth and hassle-free move. By doing this, you would be able to benefit directly from our support, tools, and other features.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    If you choose to continue hosting your site elsewhere, I’d recommend seeking assistance directly from the community support forums for the open-source version of WordPress. Given that they specialize in the version your host uses for your site, they are in the best position to help with such issues. You can ask your question and find more support here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this helps, and I wish you the best in resolving the administrator account issue.

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