"No Ads" Link is Broken

• 

  artistjanedoe · Member · Jan 20, 2013 at 3:27 pm

  • Copy link
  • Add topic to favorites

  I have visited the WordPress store to buy the “Ad-free” upgrade at this address: http://store.wordpress.com/premium-upgrades/ad-free/

  The two “Get Rid of Ads” links that should take me to registration and payment (located at both the top and bottom of the page) are broken. When I click the links I am not taken anywhere. I have tried to purchase the Ad-free upgrade in Safari, Firefox, Chrome, and on multiple computers.

  Please fix the link, or direct me to another page where I can sign up and process payment for the “Ad-Free” upgrade. Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 20, 2013 at 4:58 pm

  • Copy link

  Hi there,
  Please help us help your by doing some troubleshooting and reporting back.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.