No-Ads upgrade

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  jmichaelrios · Member · Oct 31, 2017 at 11:32 am

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  I’ve got a message on one of my blog pages that ads occasionally show there–I believe, however, that I’ve selected the no-ads upgrade. When I check my billing, however, I note that I haven’t been charged for the October renewal, and I also can’t seem to find the place to make sure that renews. Would you please follow up on this?

  The blog I need help with is: (visible only to logged in users)

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  tarunvijwani · Member · Oct 31, 2017 at 12:47 pm

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  Hi there,

  The site you’re referring jeremyrios.com is not hosted on WordPress.com.

  Name Servers:
  ns1.asmallorange.com
  ns2.asmallorange.com

  This is a public forum which provides support only for the sites hosted on WordPress.com.

  There’s another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
  https://wordpress.org/support/

  To learn about the difference between the WordPress.com and WordPress.org please refer this article:
  https://en.support.wordpress.com/com-vs-org/

  Hope it helps.

  Thanks!

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  jmichaelrios · Member · Oct 31, 2017 at 2:42 pm

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  Thank you, but that’s not particularly helpful.

  I have two wordpress blogs–jmichaelrios.wordpress.com, and toolshedmeditations.wordpress.com. My question still pertains to both of them.

  The main question: what do I need to do to get my no-ads upgrade to renew properly?

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  simranvijwani · Staff · Oct 31, 2017 at 2:49 pm

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  Hi!

  Thanks for sharing the site URLs.

  When I check my billing, however, I note that I haven't been charged for the October renewal, and I also can't seem to find the place to make sure that renews.

  I have tagged this thread with modlook for the attention of the support staff. Please wait while someone from the support team gets back to you on this.

  Thanks!

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  gemmacevans · Member · Oct 31, 2017 at 5:16 pm

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  Hi jmichaelrios,

  I’ve got a message on one of my blog pages that ads occasionally show there–I believe, however, that I’ve selected the no-ads upgrade.

  There haven’t been any recent renewals for No-Ads upgrades on your account. Can you confirm the URL of the site you were hoping to renew?

  Just let me know and we’ll go from there.

  Thanks!

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  jmichaelrios · Member · Nov 1, 2017 at 12:24 pm

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  Great! There are two:

  https://jmichaelrios.wordpress.com/

  and

  https://toolshedmeditations.wordpress.com/

  (I think part of the problem was that I had to renew my credit card, as well as change the base currency–somehow in the midst of those updates the upgrade renewal may have gotten mixed up.)

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  gemmacevans · Member · Nov 1, 2017 at 2:25 pm

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  Hi jmichaelrios,

  Great, thanks. I’ve sent more information to email address on your account — I’ll follow up with you there about your options.

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  jmichaelrios · Member · Nov 1, 2017 at 2:30 pm

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  Thanks for the help, Gemma! All fixed now!

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  gemmacevans · Member · Nov 1, 2017 at 2:36 pm

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  You’re very welcome, glad to hear it’s all sorted now!