No answer from support after almost 2 weeks

  • Unknown's avatar
    hiekevanhoogdalem · Member ·

    Same here. I posted a question February 25th and 2 times after (e-mail and web form), but no response whatsoever. Today I mailed again (via form). But nothing… The issue is quite important, sine 2 blogs are combined, which wasn’t supposed to happen.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    hiekevanhoogdalem · Member ·

    When can I expect help?

  • Unknown's avatar
    1tess · Moderator Emeritus ·

    Here in the forums?

    We volunteers here and will help when someone has an answer. But as volunteers, we need a bit more information:
    Which 2 blogs are you asking about? Please provide links.
    How are they connected?
    What are you trying to do with them?

  • Unknown's avatar
    timethief · Member ·

    @hiekevanhoogdalem
    When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once of the same issue the date moves forward and it takes longer to get help. If you want us Volunteers to try to help you then please answer all of Tess’s questions.

    I posted a question February 25th …

    P.S. If you click the “member” link under your username in this forum thread your will find all threads you have created on this forum and/or posted into. I cannot find another thread you posted under this username to the forums. Do you have another WordPress.com username account that you posted a thread under?

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