No balance

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  shadygroveruralwater · Member · Jul 5, 2022 at 8:15 pm

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  Customer stated no balance on web site to pay?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jul 6, 2022 at 2:04 am

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  Howdy,

  I’m not sure that I understand the question. Can you give us a bit more information about what is going on?

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  shadygroveruralwater · Member · Jul 6, 2022 at 12:17 pm

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  Our customers are stating that they can’t see their balance online to pay.
  I need step by step instructions for my customers to go online to register
  their account.
  First and foremost, I need to get my account balances to show up on the
  user’s account.
  Please feel free to call me at [redacted]

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  shadygroveruralwater · Member · Jul 6, 2022 at 12:21 pm

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  Question – How do I get the customer accounts balances uploaded?
  How do my customers create an account?

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  fstat · Staff · Jul 6, 2022 at 12:47 pm

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  Hi there,

  What’s your site’s address so I can have a look and point you in the right direction of getting support?

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  shadygroveruralwater · Member · Jul 6, 2022 at 8:10 pm

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  I have a customer that is having a hard time creating an account so she can pay per bill online.

  The zero bill issue has been resolved.

  Do you have a ser of directions that I can give to my customers to follow to set up their account to pay onlin?

  Thanks

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  shadygroveruralwater · Member · Jul 6, 2022 at 8:12 pm

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  (email visible only to moderators and staff)

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  helper-heroponriki · Member · Jul 6, 2022 at 8:51 pm

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  Is it instead shadygroveruralwater.wordpress.com?

  If so, it looks like you direct people to nexbillpay.net to set up an account to pay their bill online. That site is not affiliated with WordPress.com so you would need to contact their support for help by visiting their website and clicking the “Support” button in the lower right of the page:

  https://nexbillpay.net/

  They may also have some support documentation you can use to inform your customers how to get an account set up.

  Best of luck!