No Confirmation Email Received

kvtha · Member · Jul 7, 2017 at 4:53 pm
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Hey. I updated my email address on my wordpress account but I did not receive any confirmation email at the new email address. So what do I do next?

The blog I need help with is: (visible only to logged in users)
christineoakfield · Member · Jul 7, 2017 at 7:48 pm
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Hi, @kvtha,

I’m sorry, you must be frustrated. Let’s see if we can get you that email.

First of all, I am tagging this thread for staff attention with the modlook tag, as they are able to resend a confirmation to you, but be patient.

How do I get a Moderator/Staff reply for my question?
Some issues require staff member help. If you see or add a thread that you know needs staff intervention, you can add the modlook tag to the tags area of the thread to make sure we see it.

Let’s double-check the following in the meantime.
Confirm that your email address is correct here: https://wordpress.com/me/account
Check your email client spam filter for your activation email. If you have gmail, you may need this: https://en.support.wordpress.com/email-notifications/gmail-issues/
General email help: https://en.support.wordpress.com/email-address/

Let us know if you are able to resolve this in the meantime.
staff-zinnia · Staff · Jul 7, 2017 at 11:13 pm
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Hi –

Thank you for the tag on this thread.

I’ve sent an email your way, kvtha, so we can sort this out privately. Remember do not post personal details here in the public forums.
kvtha · Member · Jul 8, 2017 at 5:54 am
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Thank you guys very much 😊
staff-zinnia · Staff · Jul 9, 2017 at 12:44 pm
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Good Morning –

I’ve received and now replied to your email.
polyglotslingua · Member · Jul 12, 2017 at 11:34 am
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Hi lizkarkoski,

I am experiencing the same problem at the moment. Can you help me with this issue?
staff-zinnia · Staff · Jul 12, 2017 at 3:39 pm
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Hi there –

Have you already looked through the information shared by happyathometoday in this thread?

Can you confirm if the correct email address is listed on your account at wordpress.com/me/account/ ?

Thanks!
polyglotslingua · Member · Jul 14, 2017 at 12:44 pm
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Yup, it’s the correct email.
I don’t know how to proceed from here.

Thanks a lot.
staff-zinnia · Staff · Jul 17, 2017 at 2:11 pm
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Ok, great! Thank you for confirming. I’ve sent a note your way via email. Please take a look at that and reply to me there directly.
salazry · Member · Jul 21, 2017 at 9:58 am
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Hello, I have this problem too. I want to reset my old account password to regain my username, but WordPress didn’t send me any password reset email
staff-zinnia · Staff · Jul 21, 2017 at 2:35 pm
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fishbuuk – The email is delivered to the address at wordpress.com/me/account/ is that the address you’ve checked? Don’t forget to check the spam folder. Which username do you need help with, fishbuuk? or a different one?
salazry · Member · Jul 21, 2017 at 2:52 pm
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Different one, the username is “salazryl”
staff-zinnia · Staff · Jul 21, 2017 at 2:55 pm
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Thank you. I will email the address on that account. Please reply to that email so I can confirm that you have access to it.
ashleycardwell · Member · Aug 8, 2017 at 10:58 pm
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I’m also experiencing this issue. Can you assist?
ashleycardwell · Member · Aug 8, 2017 at 11:00 pm
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I’m also experiencing this issue. Can you assist?
staff-zinnia · Staff · Aug 9, 2017 at 1:02 am
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ashleycardwell – Please share more details about what you are trying to do. Is the email listed on your account at wordpress.com/me/account/ the correct one?
ashleycardwell · Member · Aug 9, 2017 at 2:04 am
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It is. However, my sites are hosted on WordPress.org.
supernovia · Staff · Aug 9, 2017 at 4:07 am
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@ashleycardwell are you being prompted by your WordPress.org sites to confirm your account through us? If you can paste the message you’re getting that’s asking for confirmation, that will help.
aviomerlaw · Member · Aug 10, 2017 at 4:06 pm
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Is the original email I used to register my blog retained even after I update it to a new address? I’m worried about a security breach.
supernovia · Staff · Aug 11, 2017 at 8:54 pm
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@aviomerlaw if you have a security issue I’ll email you privately for more details. For more general questions, can you open a new thread? That way the people following this one won’t get notifications, as it is a different topic.

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