No DNS editor to add email on Domain page

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  gusmackay1 · Member · Sep 30, 2017 at 6:13 pm

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  Hello,

  According to https://en.support.wordpress.com/add-email/ and https://en.support.wordpress.com/email-forwarding/ I should have the option to edit name servers and DNS. Unfortunately, the only option available is email forwarding and G-suite. I have a business plan, and domain (and email) is registered with GoDaddy.

  Any advice would be useful, thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-imahappyengineer · Staff · Sep 30, 2017 at 9:24 pm

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  Hello @gusmackay1,

  I wanted to make sure I understand clearly – your domain name and email are both registered GoDaddy? You have already mapped/pointed your WordPress.com website to your GoDaddy domain.

  Now, you’re trying to add your email from GoDaddy, too?

  Please try the instructions from this link.

  Regards,
  Rose

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  gusmackay1 · Member · Sep 30, 2017 at 9:33 pm

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  Hello Rose,

  Yes, both are with GoDaddy. The link you provide has a different screen than I see. I only have the option to email forward or sign up for g-suite, no DNS link.

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  staff-imahappyengineer · Staff · Sep 30, 2017 at 9:47 pm

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  You don’t see this option – https://i.imgur.com/9RjqmWE.png

  Then this, after clicking on “Name Servers and DNS” – https://i.imgur.com/hEeNsam.png

  If not, please make sure that you have followed the following:

  1. Domain Mapping – instructions from this link.
  2. Edit Custom DNS – instructions from this link.

  **I am thinking you might have missed the step #2.

  Let me know how it goes.

  Regards,
  Rose

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  gusmackay1 · Member · Oct 1, 2017 at 2:11 am

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  Hey Rose, thanks for your help.

  1. this was already complete
  2. I think I mostly figured this out, with one exception. In your original link (https://en.support.wordpress.com/add-email/add-godaddy-email/) it says to set the CNAME with this convention:

  CNAME email email.secureserver.net
  CNAME mail pop.secureserver.net

  When I go to enter CNAME I have the following options
  Name (subdomain)
  Alias of

  Would the name be ’email.secureserver.net’, and ‘pop.secureserver.net’ as two separate CNAME entries?

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  staff-imahappyengineer · Staff · Oct 1, 2017 at 2:26 am

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  Hello @gusmackay1,

  Yes, they’re separate CNAME entries. It should be like this:

  (1)
  CNAME
  Name
  emailyourdomain.com
  Alias of
  email.secureserver.net

  (2)
  CNAME
  Name
  mailyourdomain.com
  Alias of
  pop.secureserver.net

  Let me know how it goes.

  Regards,
  Rose

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  staff-imahappyengineer · Staff · Oct 1, 2017 at 2:27 am

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  I forgot to put the (.) between the name and your subdomain, but am sure you know where you suppose to enter the names “email” and “mail.”

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  gusmackay1 · Member · Oct 1, 2017 at 3:03 am

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  Thank you! I’ll let you know if this works or not after a few hours.

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  kokkieh · Staff · Oct 2, 2017 at 10:21 am

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  Hi there,

  It looks like Rose already gave you all the information you need, but just to confirm, this is for your thefarmplan.com domain, correct? I’m just asking as I currently see email forwarding set up on that domain, and not DNS records for hosted email from GoDaddy.

  Please let us know if you still need help with this.

  I also want to point out that as you have a Premium Plan on this site and a Business Plan on your other site, you can get help in real time via live chat via the support contact form. Chat is available 24 hours Monday to Friday for all plan owners, and US business hours over weekends for Business Plan owners.

  https://wordpress.com/help/contact