NO EMAIL ACCESS

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  leamysarah · Member · Jan 25, 2026 at 10:09 pm

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  I have a paid account but can’t access it. I have been a paying customer for over ten years. There is no login link coming to me, there is no reset password. Nothing is working. I need to talk to a human but of course can’t without logging in. I can’t reset – again because no login links come to any of my emails, and yes, I have checked and tried repeatedly. There is no way for me to get a human to help. This is ridiculous after how many years I’ve been a customer. How do I get help from a human? I need to access my website. It is my business.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 26, 2026 at 7:08 am

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  If you would do a search in our extensive documentation on “Account recovery”, you would find out you must simply use the Transaction ID to restore access to the account owning that site – https://wordpress.com/support/account-recovery/#transaction-id