No email but money debited
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How can I get WordPress contact. I registered a new domain name for another website and privacy for £22. Money leftmy accounton 19th but still no email of confirmation.
I never received any email on the day of purchase. I have been checking my junk mails but still nothing.
I tried today again to register the same domain and surprisingly it didnt recognised the domain name .
Please help how can i get in touch with WordPress
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I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. Could you have a second WordPress.com user account?
What is the URL of the domain you were trying to register?
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Smartgenerationevenplanner.com
Till today I still haven’t got any email for this domain name registration.
Anyway I have contacted my bank to retrieve back the back the money cos its not fair. Not even a Welcome email
I do not have any contact with WordPress.
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smartgenerationevenplanner.com is available!
Register this domain for $xx.xxare you sure about the domain name?? I does not seem to be registered
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I see no record of any attempted purchase under the account you are posting from and no record of Smartgenerationevenplanner.com ever being registered with us.
As Auxclass notes, Smartgenerationevenplanner.com shows as being available to register.
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Yes its still available for register which is why I’ve asked my bank sortthis out by getting my money back. I registered and chose £15 a year for host.
Anyway, its all with my bank investigating because the money debited is clear which my bank confirm from WordPress.
Anyway thank you.
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Do you have any contact like email to email and atleast sort something from my side.
I am confused and I believe I can get a good response when I emailed them why the £22 was debited and what it was fir because my domain paid for is still available then there’s something fishy.
Smartgenerationeventplanning.com is what I paid for.Thank you
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smartgenerationweddingplanner, like it was said before, we can’t find any history about this domain “smartgenerationeventplanning.com” being registered with us, and there is no transaction history on your account. Are you using any other username or email at WordPress.com?
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ok i have another domain of childcare with another email but that was created months ago.
I did created Smartgenerationweddingplanning.wordpress.comthe same day and timing as the smartgenerationeventplanning.
But since the wedding one was free with wordpress.com.
I purchase .com for the eventplanning bcosI didn’t want to use the wordpress.
I purchase £15 for the .com and £7 for privacy.
Which surprised me I went through all the process from domain to privacy to payment and bought it. And never even received a Welcome email or even confirmation of purchase.Anyway, do you work with WordPress to take your word for this incident or can you get me any contact to WordPress.
This is the details of the debit
19 Feb 2016
Visa purchase
WPCHRG.COM 8772733049 US 0000 £22.00 -
smartgenerationweddingplanner, yes, I work on the WordPress.com support. Could you, please, send me the other email you use on the childcare domain? Also, could you tell me the person name that is shown on the debit?
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(email visible only to moderators and staff)
That is the details showing for the debit. My bank confirm it taken by a company called
Wordpress.And to even confirm the Smartgenerationweddingplanning and that is the platform am chatting with you now so this tells me is not a clone website but this same WordPress.
even tells me
19 Feb 2016
Visa purchase
WPCHRG.COM 8772733049 US 0000 £22.00 -
smartgenerationweddingplanner, I found the problem, you have another user where the registered email has a typo, that’s why you didn’t receive any confirmation. The correct address is “smartgenerationeventplanner.com”.
I’m going to send an email to the address associated with your WordPress.com account, then we can proceed with your situation. Please post here if you don’t receive it.
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which is the one I paid for. Which email was it sent to because I did not receive any email to the portia.ntidonkor either.
I have still not receive the email you said you sending
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the email is (email visible only to moderators and staff)
I have tried but the only password I remember is not working.
I cant request password reset because this email is wrong.So anyway i can retrieve this account you have found
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Anyway I can recover the account cos I can’t remember the password i used. I have tried the password I wrote down but still not going through and since the email is a typo am not how i can recover this account.
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smartgenerationweddingplanner, yes, that’s the email. Did you receive the one I sent? I used the correct email.
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No I haven’t received any email yet. Am still trying with the password.
The correct email like correction of the (email visible only to moderators and staff)
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smartgenerationweddingplanner, yeah, that’s the email I used, you should receive it soon. You can try to check the Spam folder too.
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(email visible only to moderators and staff)
Still not receive it. check the spam nothing.
Can you send again please
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