No EPP authorization/locked domain

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  michaeloclements · Member · Jun 28, 2014 at 1:03 am

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  When I go through the process (by the letter – check Disable Domain Lock and click Email Transfer Code), the Transfer Domain page indicates that 1) *green bar* an email has been sent and 2) *red bar* the domain is currently unlocked.

  However, I have NOT received an EPP code* (and I’ve done this 25-30 times over the course of the last two (2) days). Also, if I go to the provider that I wish to transfer the domain registration to, their site indicates that the domain is still LOCKED.

  *Yes, I have checked my spam email folder – every time.

  Thank you for you assistance,
  Michael

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jun 28, 2014 at 12:56 pm

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  Hi Michael,

  I’m very sorry for the trouble you’re having with this domain transfer. We’re currently investigating an issue with our domain registrar where requests for the transfer code aren’t coming through. Our developers are looking into it and working on getting this working again, and I’ll let you know just as soon as I have an update about the issue.

  If there’s anything more I can do to help in the meantime, please let me know.

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  rachelmcr · Member · Jun 30, 2014 at 5:20 pm

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  Hi Michael,

  I just got word from our developers that this issue is resolved. You’ll need to request the EPP code again using the steps here: Transfer a Domain to Another Registrar

  If you run into any further trouble with this, please let me know. Again, I’m very sorry for the trouble you had with it up to now!