No help to be found – Happiness Engineers are at a retreat
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If you all are like me, you’re likely experiencing issues with some area of your WP site. My MX records have been changed and now my email isn’t working. I reach out to get help and received a message that the help won’t be available until Sept. 23. WHAT!!!!! That is insane. So we’re left without help and assistance for over a week. This is unacceptable. WordPress gets enough $$$ from us to have a few engineers still working. I am very disappointed.
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There are some support documents that might be helpful to you.
https://en.support.wordpress.com/add-other-email/And this for some specific providers:
https://en.support.wordpress.com/?s=MX+recordI will tag this as Modlook to perhaps get the attention of staff. I have seen some postings by them during this period so do not lose hope.
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Hi there, Staff are aware of this issue and as @houstonweaver has added the MODLOOK tag for their attention here, thank you for your patience.
https://en.forums.wordpress.com/topic/are-you-having-domain-issues-domain-mapping-error?replies=1
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Hi empoweredflowergirl,
Your domain, empoweredflowergirl.com is currently pointing to GoDaddy’s MX records:
empoweredflowergirl.com. 3600 IN MX 0 smtp.secureserver.net. empoweredflowergirl.com. 3600 IN MX 10 mailstore1.secureserver.net.Please check with GoDaddy to make sure that these are correct. if they are not, you can edit the MX records form the domain Manager at:
https://wordpress.com/domainsAs @houstonweaver mentioned here’s our full guide on editing your MX Records:
https://en.support.wordpress.com/add-other-email/ -
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