No login details for my 2 wordpress websites – help please?

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  emma2602181 · Member · Jan 29, 2019 at 11:31 am

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  Hi there. I have 2 websites that have been built in WordPress, however the company that used to look after the editing of these 2 sites has stopped trading and are uncontactable. I have no way of accessing these 2 sites as I don’t know 1. how to do it and 2. what the username and password for the sites would be. the 2 sites are: http://www.zenergos.com and http://www.emmaturner.com. Can you please help me?

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  arvindsinghu · Member · Jan 29, 2019 at 11:49 am

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  Hi @emma2602181,

  Your site http://www.zenergos.com and http://www.emmaturner.com. is using the self-hosted version of WordPress.

  These forums are for WordPress.com hosted sites only :) https://en.support.wordpress.com/com-vs-org/

  If you have Hosting access then you can get login credentials easily :), check this Document https://codex.wordpress.org/Resetting_Your_Password . If you face issue with database then try adding a new admin using FTP, How To Add An Admin User In WordPress Using FTP

  Thanks !!!

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  emma2602181 · Member · Jan 29, 2019 at 12:12 pm

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  Hi thanks for this reply. Its hosted in Microsoft, but it is my CMS system seemingly. However wehn I go into http://www.zenergos.com/wp-admin it says its disabled.

  I dont know the user name or password, so this link: https://codex.wordpress.org/Resetting_Your_Password doesnt work

  I’m completely stuck. Any ideas?

  Thans
  Emma

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  arvindsinghu · Member · Jan 29, 2019 at 12:52 pm

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  Maybe this error is caused by any security plugin, you can try deactivating all your plugins by renaming plugins folder to plugins.old. you can try the second method using FTP, in this you don’t need to know username you will create a new username and password.

  Thanks !!!