No longer able to access site

  • Unknown's avatar

    I am listed as an editor on fitisafeministissue.com but it has suddenly disappeared from my list of sites. The admin says she can still see me listed there and suggested I contact you.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    The site I actually need help with is fitisafeministissue.com

  • Unknown's avatar

    The site I actually need help with is fitisafeministissue.com

  • Ho,

    You appear to be posting from multiple accounts. Which WordPress.com user account is the one that is supposed to be an admin?

  • Unknown's avatar

    I’m not quite sure what you mean. The site I can no longer access is fitisafeministissue.com. I am not an admin there, just an editor. The editor says she can see my profile still listed as an editor, but I can no longer access the site to post. Also, I am no longer getting email updates when anyone else posts. That is a less urgent issue but may somehow be related.

    My own sites, that I admin, appear to be fine (although I haven’t posted new content to test them).

  • My apologies, I should have said “editor” and not “admin”.

    My point is this, you have posted to this thread using user account “dianeharper88” as well as user account “siglindesarts”. Which of those two accounts is the one that is supposed to be an editor on fitisafeministissue.com?

    The fastest way to sort this out is for someone who owns or is an administrator on fitisafeministissue.com to contact our livechat team here:

    https://wordpress.com/help/contact

    …and ask our support team to help out.

    If we know what user account is supposed to be an editor on fitisafeministissue.com, we can look into it and see if something is broken. But we cannot add a user to a site without the site owner/admin’s permission. You are welcome to have the owner/admin post on this thread to make the request. But it might be faster all around to just have them contact the livechat team.

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