no longer able to log in

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  suebaveyd707cfdac3 · Member · Jan 18, 2024 at 8:57 pm

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  Hi
  I have lost the ability to log in to my two websites on my laptop. When I login I am taken to a page which says my ID is suebaveyd707cdfdac
  This is not my site.
  My ID should be @suelbavey as per the screenshot from my phone – Jetpack app. For the past week I have only been able to post to my 2 sites using my phone and the Jetpack app which is really inconvenient. I started paying for WordPress around a month or two ago and now can no longer use it!!

  Pleas give me back my access!

  Thank you Sue Bavey @suelbavey

  Self-declared URL: https://suelbavey.wordpress.com. http://www.suebavey.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  suebaveyd707cfdac3 · Member · Jan 18, 2024 at 8:58 pm

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  I have been asked to contact a happiness engineer to help me but I have no idea how to contact one

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  helper-heroponriki · Member · Jan 23, 2024 at 7:06 pm

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  Hi there!

  Thanks for getting in touch and sorry to hear you’re having trouble. It looks like you just need to log out of @suebaveyd707cfdac3 (from https://wordpress.com/me) and log into your @suelbavey account using the same email address, but don’t include the period between your first name and last name in the email address.

  Our system recognizes (email visible only to moderators and staff) and (email visible only to moderators and staff) as two separate emails, which is likely the source of the login issue on your computer.

  If you don’t remember the password you set for @suelbavey you can reset it here: https://wordpress.com/wp-login.php?action=lostpassword

  I hope that helps! Let us know if you have any other questions or if you still have trouble.