No option to refund charge

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  nadiahazelfowler · Member · May 28, 2015 at 9:08 am

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  Hello,
  I recently was charged a renewal cost of £25 on an account I no longer use. However it is giving me no option to refund this money, I am logged in to the account that I set the website up with so I am unsure on what to do now.

  Please help.

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · May 28, 2015 at 9:18 am

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  Which upgrade is that. Most of the upgrades are refundable within 30 days.

  You can issue a refund yourself by following the instructions in this support document: https://en.support.wordpress.com/refunds/#how-do-i-request-a-refund

  Custom Domain upgrade can be refunded only within 48 hours.

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  nadiahazelfowler · Member · May 28, 2015 at 9:21 am

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  The custom design upgrade.

  I have tried to do that, as well as turning off auto-renew but I have no ‘settings’ button to choose.

  The charge was issued on the 26/27th it says on my account so I should be able to request a refund.

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  staff-happychia · Staff · May 28, 2015 at 9:27 am

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  Are you the admin of your blog? If so, you should be able to see Upgrades button.

  There’s also Cancel and Refund button on this page: https://<yourblogname&gt;.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Replace <yourblogname> with your blog name.

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  nadiahazelfowler · Member · May 28, 2015 at 9:31 am

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  Yes I am the only admin of the blog, it shows the charge but no option to refund it

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  staff-happychia · Staff · May 28, 2015 at 9:39 am

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  When you said 26/27th, do you mean this month or last month?

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  nadiahazelfowler · Member · May 28, 2015 at 9:39 am

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  This month

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  staff-happychia · Staff · May 28, 2015 at 10:06 am

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  I tagged this post for staff’s attention. They will help you out.

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  nadiahazelfowler · Member · May 28, 2015 at 10:07 am

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  Thank you!

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  rachelmcr · Member · May 28, 2015 at 11:33 am

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  Hi there,

  I just cancelled and refunded that Custom Design upgrade for you, so you’re all set! It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.

  Please let me know if I can do anything more to help with that. :)