No Option to Renew Domain

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  rivermoysearchandrescue · Member · Sep 19, 2013 at 8:16 am

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  I ahve bought back our website rivermoysearchandrescue.com, but there is no option to upgrade it. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  tandava108 · Member · Sep 19, 2013 at 10:29 am

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  Are you the site owner and an admin user? Only these get the options to upgrade.

  Also, I think that if you have more than one admin only the one who purchased an upgrade originally can renew it without staff help.

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  rivermoysearchandrescue · Member · Sep 19, 2013 at 12:18 pm

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  I am the site owner and the administration user. I purchased the upgrade originally.

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  tandava108 · Member · Sep 19, 2013 at 1:19 pm

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  I will flag this for staff attention then. Please be patient as it can take a while for them to get round to reviewing this thread.

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  auxclass · Member · Sep 19, 2013 at 3:16 pm

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  rivermoysearchandrescue.com – seems to be registered with Godaddy.com – you should ask at Godaddy about the renewal

  rivermoysearchandrescue.org – is registered with Wild West Domains (WordPress.COM (here) )

  You need to be logged in as the EXACT account that owns an upgrade to renew it

  Depending on how you handle the two domain names you also might have two Domain Mapping upgrades to renew also

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  evanwp · Staff · Sep 20, 2013 at 1:50 pm

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  Hi,

  I will send you an email directly to try and resolve this. Thanks all!