No receiving full refund

  • Unknown's avatar
    cvpermatawijaya · Member ·

    Hi,

    I misspelled my registered domain name, and follow the FAQ Support from wordpress which within two days after purchase date, I can get full refund of my purchase amount. But I only got half of those amount. Could you please help me? Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Which upgrade did you cancel, and when did you cancel and request a refund?

    There are no pro-rated refunds so be clear on that. Refunds https://en.support.wordpress.com/refunds/ are time limited.

    WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    The refund period for Domain Registrations and Renewals is 48 hours.
    It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    This thread is tagged with modlook for Staff support.
    What’s missing is the relevant information for Staff.

    Do you intend to use the domain URL on another site?

    Or do you wish to completely give up ownership of it?

    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Please clarify. Also subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    I’ve refunded the domain portion of your plan that wasn’t refunded, but instead of cancelling you could just have contacted us via live chat and we’d have helped you change the domain.

  • Unknown's avatar
    cvpermatawijaya · Member ·

    Hi Thanks for your assistance to get my money back. could you please help me to redirect my website to my original page? because I messed it up and it redirects to other unknown page. and help to get my old domain back permatawijaya.com but I just want to mage it without paying any package. thanks

  • kokkieh · Staff ·

    So you want your WordPress.com site, http://permatawijaya.wordpress.com/, to appear at the domain, permatawijaya.com?

    That domain expired on 24 April and has already been removed from our system. It is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. So you’ll need to pay the regular renewal cost of the domain as well as the $80 redemption fee to get that domain back.

    Let me know if you agree to the redemption fee, and I can get the recovery process started for you.

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