No refund

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  sydneyallen27 · Member · May 23, 2021 at 3:21 pm

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  Hi. I requested a refund on May 14 and have not received it yet. Hope you can help. Thank you.

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  staff-zinnia · Staff · May 23, 2021 at 5:33 pm

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  Hi –

  Looking at the account I can see the refund was requested and paid out on our end on 14 May 2021. These typically take about 10 days to reach you, as they have to go back through the original source. Contact the bank if you experience a delay. They’ll have the funds and be able to tell you when they’re going to release them back to your account.