No Refund Option

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  seclusivenature · Member · Jun 10, 2023 at 1:22 pm

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  I purchased a plan a couple days ago & want to cancel it, but it only says “cancel plan”. Why is it not giving me an option to get refunded?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jun 10, 2023 at 1:47 pm

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  When you cancel a plan and you are still within the refund periode, you’ll get a refund, https://wordpress.com/support/refunds/

  • Refund for a paid plan, https://wordpress.com/support/refunds/#plans
  • Refund for a domain, https://wordpress.com/support/refunds/#domains
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  staff-zinnia · Staff · Jul 19, 2023 at 5:23 pm

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  Howdy –

  I’m reviewing the account now and can see there was a personal plan purchased on 2023-06-08. That is now more than 2 weeks outside of the refund window for annual hosting plan.

  If you’d like me to reinstate the plan on your account I’ll be glad to do that so you can continue with the project. The domain remains on the account too.

  If I could learn more about your goals for the project then I can provide assistance to help you reach those.

  Some folks really find it helpful to work through the material on https://wordpress.com/learn/ to get a better understanding of the ecosystem here.