No Refund Yet

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  designankurkhatal · Member · Nov 3, 2018 at 6:33 pm

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  I didn’t​ get my refund till now its been 7-10days and above. Please Help.

  The blog I need help with is: (visible only to logged in users)

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  sayali29 · Member · Nov 3, 2018 at 6:38 pm

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  Hi there,

  I’m tagging this thread for Staff attention. Someone from staff would help you in this regard ASAP.

  All the best to get this done !!

  Regards,
  Sayali

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  themagicrobot · Member · Nov 3, 2018 at 7:07 pm

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  I’m tagging this thread for Staff attention.

  As I don’t see a modlook tag to ask if a member of staff could check the progress of the refund I have now added one.

  Refund a Purchase

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  sayali29 · Member · Nov 3, 2018 at 7:27 pm

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  @themagicrobot – I have already added “refund” tag for staff attention.

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  themagicrobot · Member · Nov 3, 2018 at 7:37 pm

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  Yes, it may get dealt with in time but whenever you want to make sure you’ve alerted staff to assist promptly then the thread really needs a modlook tag adding.
  See: https://en.support.wordpress.com/wordpress-com-volunteers/

  When to Call in Staff
  You can call any thread to staff’s attention by adding the tag modlook to the thread. Our Happiness Engineers work through all tagged threads every day, replying to oldest threads first.

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  supernovia · Staff · Nov 3, 2018 at 8:09 pm

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  Hi @designankurkhatal, you cancelled just a few hours after purchasing, so we refunded the same day. Many card companies and banks will actually just void the entire purchase in a case like that rather than leaving it on your statement.

  Can you double check with your bank or card company to see if that’s what happened in your case?

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  supernovia · Staff · Nov 3, 2018 at 8:11 pm

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  And thanks @themagicrobot and @sayali29. Tags like refund are helpful, but we don’t scan them on a daily basis. We do work through modlook several times every day, though, so use that tag and we’ll see the post. :)

  Cheers!