no refund yet

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  abccc3 · Member · Feb 26, 2019 at 4:40 pm

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  Hi.
  I canceled the subscription and was promised refund in 5-10 days, however, there’s no refund after 20 days and no option for direct contact.
  MJ

  The blog I need help with is: (visible only to logged in users)

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  samg0331 · Member · Feb 26, 2019 at 7:14 pm

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  Hello, I will tag a staff member to look into this for you. It is typically 5-10 business days if you are in the US. But if you live outside of the US it takes longer.

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  kokkieh · Staff · Feb 26, 2019 at 10:02 pm

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  Hi there,

  It looks like there was an error when we processed your cancellation at the end of January, and it never actually went through.

  I’ve processed the refund again and have made sure it went through this time. You’ll now see a receipt for the refund in your billing history page, here:

  https://wordpress.com/me/purchases/billing/

  I apologise for the delay.