No renew button on domain that expired 6 Oct

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  robinputhli · Member · Oct 8, 2013 at 12:58 pm

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  We have a subdomain set up for our blog. The subdomain is blogmobile.itude.com
  On the settings screen it says the domain entry has expired per 6 Oct 2013 and i need to renew. However there is no renew button.

  The subdomain is owned by us and registered at TransIP in the Netherlands.
  The url http://blogmobile.itude.com still works.

  Please let me know if i need to pay and if so, how?

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Oct 8, 2013 at 4:08 pm

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  You need to be logged in as the EXACT account that purchased / owns the upgrade to renew it. Is there a different account you might have used to purchase the Sub-Domain Mapping Upgrade ?

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  robinputhli · Member · Oct 8, 2013 at 4:30 pm

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  That was it.
  I was using an admin account, but not the one that purchased the upgrade. Changed to the account that purchased the original upgrade and then i could renew.
  Thanks!

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  auxclass · Member · Oct 8, 2013 at 4:50 pm

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  You be welcome!

  I love it when a plan comes together! :)