No reply despite paid business plan

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  awfominaya · Member · Oct 13, 2025 at 10:20 pm

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  I pay for 24/7 support and no one replies for days.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 14, 2025 at 7:04 am

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  Just post your question in this public forum

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  sajjadisbrilliant · Member · Oct 14, 2025 at 8:01 am

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  Hey,

  I understand how important it is to get timely help, and I’m here to make sure you’re supported.

  I checked your account and can confirm there are no open or pending tickets from before today. However, I do see that you’ve reached out in multiple places today — including chat and the forums. Your query is answered in chat, so I recommend continuing the conversation there for the quickest support.

  If anything gets missed or you still have unresolved questions, just let me know here and we’ll help make sure everything gets addressed.

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  awfominaya · Member · Oct 14, 2025 at 11:42 am

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  I dont have a question, I need help immediately with an active ongoing security threat.

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  staff-jeev · Staff · Oct 15, 2025 at 5:41 am

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  Hi @awfominaya, I’ve replied to your query via email. When you have a moment, please share your thoughts by responding to that message, and we’ll follow up as soon as possible.