No reply from Happiness Engineers

  • Unknown's avatar
    maxjohanssonnz · Member ·

    I asked a time sensitive question on the WordPress Happiness Engineer chat on October 5 and it is now October 9 and I still have not received a reply.
    With the two business plans I have purchased, there was a contracted support clause that is not being met (certainly no communication that the support mechanism may be under maintenance etc).

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jasmineberberproductions · Member ·

    I am experiencing the same issue. I reached out for support on September 25th and didn’t receive any communication until October 8th. It’s absolutely insane.

  • Unknown's avatar
    webhostingmgt · Member ·

    Similar situation, no reply for days, not solving prolemas, deleting chat history, this is a very poor/bad customer service. Some manager/supervisor should take a look at it soon.

  • staff-seneca · Staff ·

    Hi there,

    I’m sorry you haven’t received a reply to your support request from October 5th. I understand how important it is to get timely assistance, especially when dealing with time-sensitive issues. Please accept my apologies for any inconvenience this has caused.

    Could you please provide more details about the question or issue you need help with? I’ll do my best to assist you promptly.

    Thank you for your patience, and I look forward to helping you here.

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