No reply or support from theme author despite paying for support

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  kamnia · Member · May 11, 2021 at 7:32 pm

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  Hi! My WordPress theme author (https://themeforest.net/user/familab) has not replied to my mails for almost 10 days now (since May 3rd) although I am paying for his support. I e-mailed Envato to let them know about it but the customer support agents I dealt with were not helpful at all. The last one I dealt with basically told me that it was not Envato’s responsibility to inquire why a theme author would not provide any support even after being paid. Can anyone advise me what to do? Thanks, in advance.

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  staff-blorbo · Staff · May 11, 2021 at 9:02 pm

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  That’s not really something we have control over, as we have no formal relationship with neither the theme’s developer nor Envato.

  Since using custom themes here requires a paid Business Plan, you’re not likely to find many folks who can offer a recommendation.

  Because of this, I recommend asking over at https://wordpress.org/support/forum/miscellaneous/ instead.

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  kamnia · Member · May 12, 2021 at 6:04 pm

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  Thanks a lot for the info.