No response from live chat support.

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  nicholaslimbd09b108f4 · Member · Aug 7, 2024 at 3:19 am

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  I am on business plan that I paid annually. NOT CHEAP and I have yet to receive a response from live chat support for over 4 days. I keep asking for a response daily but to no avail. PLEASE REPLY.

  The blog I need help with is: (visible only to logged in users)

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  nicholaslimbd09b108f4 · Member · Aug 7, 2024 at 3:22 am

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  A BUSINESS PLAN SUPPOSE TO HAVE PRIORITY 24/7 SUPPORT FROM OUR EXPERT TEAM? ARE YOU GUYS NOT DELIVERING ON WHAT YOU PROMISE?

  

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  britx3 · Member · Aug 11, 2024 at 1:49 am

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  I’m in the same boat. I’m on 6 days without getting to talk to a human and my website is a jumbled mess despite having the business plan for access to live chat to fix it. If you figure out how to get a response, let me know. I’m not sure WordPress will be possible to use for my website and most regular people without help from support.

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  staff-zinnia · Staff · Aug 20, 2024 at 7:47 pm

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  nicholaslimbd09b108f4—Thanks for writing to us. I’ve reviewed the account and see that our team responded on Saturday to the “WordPress.com Support: Google shows www” email. Please continue writing to us there so we can keep everything in one space.

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  staff-zinnia · Staff · Aug 20, 2024 at 7:54 pm

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  @britx3 – I am looking through the account’s support history. We resolved an issue for you on August 12th. Please write back to me here if you have any other questions or concerns that I can assist you with.

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  gharkom · Member · Aug 21, 2024 at 2:20 am

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  I can see WordPress losing a lot of customers with this level of ‘service’.

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  staff-zinnia · Staff · Aug 21, 2024 at 1:25 pm

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  gharkom – Did you have a question that you’ve been waiting on us for? I’ll be glad to help.