No response from so-called WordPress “happiness” engineers!

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  jenniferstranden · Member · Jul 16, 2024 at 11:13 am

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  I am on a paid subscription from WordPress.

  I created a support ticket and was told that their so-called “happiness” engineers would respond within 24 hours.

  They closed my ticket and sent me a survey without writing a single word!

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  staartmees · Member · Jul 16, 2024 at 11:20 am

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  Your account jenniferstranden is only a few minutes so you couldn’t create a support ticket 24 hours ago.

  To get support you must be logged in to the account that’s on a paid plan.

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  jenniferstranden · Member · Jul 16, 2024 at 11:42 am

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  I have created the ticket from my second paid account.

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  justjennifer · Member · Jul 16, 2024 at 12:02 pm

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  Please log back in to the relevant account and post here. That way forum support staff would be able to check what may have occurred. Thanks.

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  jenniferstranden · Member · Jul 16, 2024 at 12:12 pm

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  I tried to post from the paid account but it don’t seem that my posts are getting published.

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  justjennifer · Member · Jul 16, 2024 at 1:13 pm

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  You tried to reply here in this forum thread?

  What is the username involved?

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  jenniferstranden · Member · Jul 16, 2024 at 1:46 pm

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  @justjennifer No, I tried to add a new topic from the paid account and the post was not published so I published it from this account. Do you work for WordPress.com?

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  justjennifer · Member · Jul 16, 2024 at 2:58 pm

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  No, I do not work for WordPress.com. See the word “Member” next to my and your usernames? If I was staff, it would say “Staff”. I am a forum volunteer.

  You still haven’t given the username involved on the support ticket you mentioned was closed without response. As such, I’ll go ahead and flag your thread for forum staff for you. Cheers.

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  jenniferstranden · Member · Jul 16, 2024 at 7:51 pm

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  @justjennifer Thank you, I hope a staff member jumps in soon.

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  jenniferstranden · Member · Jul 18, 2024 at 10:53 am

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  @justjennifer @staartmees so you volunteer to answer questions on the forum?

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  jenniferstranden · Member · Jul 19, 2024 at 1:05 pm

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  Let’s see if directly tagging some “staff” aka “happiness engineers” will move things forward.

  @nigeljoy
  @ahmadbaig1
  @staff-porcupine
  @staff-shaun
  @marutim
  @zdenys
  @aashikp
  staff-naz06
  @staff-brewtechpup90
  @honhonjaccuse
  @staff-heroponriki
  @staff-webwizard
  @dollissa

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  justjennifer · Member · Jul 20, 2024 at 3:04 pm

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  It doesn’t work that way. As I mentioned in my reply, I flagged your thread for staff. Every reply you make pushes your thread further down in their queue. Thanks for your understanding and patience.

  Meantime you might wish to read this forum sticky.

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  cbrew2 · Member · Jul 26, 2024 at 5:40 pm

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  Have not gotten a reply from “happiness engineers” since July 22. What is going on?

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  nicolynhramos · Staff · Aug 7, 2024 at 3:33 pm

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  Hey, @jenniferstranden! Sorry for the delay in response.

  I don’t see any purchases related to this account and I’m not finding any requests from you either. Could you have reached out from another account, by chance?

  If you’d like some help here, please share some details on what you’re looking for. Once we have more information from you, we’re happy to continue working with you!