No response from support and billed twice
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So my client forgot to renew their subscription is why I had to go in and do it.
Once done Jetpack wasn’t working and it was asking me to upgrade to Creator plan when I was already on creator so I clicked on buy again.
Now, I am paying for 2x Creator plans for one domain and I am not able to get anyone to help me since 3 days to get a refund. Should I call my credit card and ask them to cancel the charge? Or wait for Support?
The blog I need help with is: (visible only to logged in users)
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In case you still need help with this, if both payments were made under this same account, you should see them both and be able to cancel one from your account>purchases page. https://wordpress.com/support/manage-purchases/
If you call your credit card company to cancel a charge, that may trigger a chargeback charge. https://wordpress.com/support/payment/chargebacks/
I’ve also added the MODLOOK tag for support assistance
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Hi @lmbuild
I’m showing you requested a refund of the second charge on June 19, 2024. Please note it may take 7-10 days for the credit to show up in your bank account.
You can see that refund receipt from your billing page here as well: https://wordpress.com/me/purchases/billing
I hope that clarifies things! Let us know if you have any questions or need help with anything else.
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