No Response from Support! Urgent | Cards being fraudulently used on my site

  • Unknown's avatar
    gwenwruck · Member ·

    I am getting a bunch of orders on my site which look to be fraud transactions, a bot or something going through trying credit cards. Successful payments are all Pay Pal. I have had no response from support despite being on the paid plan for support. I have upgraded and checked all plugins are on the latest versions or removed from my site. I don’t know what else I can do to stop these from happening while I wait for any kind of response from a happiness engineer. I don’t even know how to take my site down or if that will even make a difference. Very scary and very disappointed in the lack of support I’m getting during this critical time.

    The blog I need help with is: (visible only to logged in users)

  • staff-danywpress · Staff ·

    I’m so sorry to hear about the ongoing fraudulent order issues you’re facing and the delay in getting back to you. I wanted to let you know that we’ve just replied to your email with detailed steps to help secure your site. In short, we recommend adding reCAPTCHA to your checkout process, blocking suspicious IP addresses, and using plugins to limit failed transactions.

    Please check your inbox for more details, and we’re here to assist you through this critical time. Thank you for your patience, and we’ll work with you to resolve this as quickly as possible.

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