No Response from WordPress.com Support Despite Premium Plan

• 

  ellyafriani · Member · Aug 5, 2025 at 10:00 am

  • Copy link
  • Add topic to favorites

  Hi everyone, I’m a Premium Plan subscriber on WordPress.com and I’ve been trying to contact support since August 1st, 2025. I sent a polite email and tried reaching out via live chat and mobile, but I haven’t received any response. What’s more concerning is that my email address (ellyafriani at indohollandtours dot com) seems to be blocked—messages are not going through, and chats are instantly closed when I mention it.I’m still able to log in and publish new posts on my blog, so my account seems active. But I’m really frustrated and confused about why I’m being ignored.My blog is: (www.ellyafriani dot blog) . I’ve been writing travel reflections and cultural stories for years, and I rely on WordPress.com to keep my work online.Has anyone else experienced this kind of issue recently? Any advice would be deeply appreciated.Thank you 🙏 – Elly

  The blog I need help with is: (visible only to logged in users)

• 

  josefhtest · Member · Sep 12, 2025 at 6:14 pm

  • Copy link

  Hi Elly,

  I can imagine how discouraging it must be to try to reach us and feel ignored.
  
  I checked your account, and we’ve been replying to your messages — the last response was sent on Monday, September 12. If you haven’t seen it yet, it may have landed in your spam or junk folder, so it’s worth checking there.

  You also mentioned that your email address might be blocked. Could you clarify if you mean:

  • You’re unable to contact us via email (your messages to support don’t seem to go through), or
  • You’re having trouble sending/receiving emails with your site’s subscribers?

  That will help us understand exactly where the issue is.

  In the meantime, please try clearing your browser cache and reaching out through live chat again while logged in here:
  https://wordpress.com/support/help-support-options/ 

  That way we can make sure your request connects directly.

  We’ll be glad to keep helping once we know a bit more about what’s happening with your email.