No response from WP support
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Hello, I’ve been trying for several days now to contact the support team using the contact form, AI bot and email but with no response (nothing in spam). It’s very unlike the Happiness Engineers who are usually so quick to respond. I need help for people who are having problems leaving comments on my posts and I can’t find an answer on the forum which helps to solve the situation.
The blog I need help with is: (visible only to logged in users)
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Notice that they tag these posts with “Good luck” – is this supposed to be snarky? They’re not responding out of choice.
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Hi @lisinmayenne,
I understand how frustrating it can be to experience support delays, especially when you’re trying to resolve an important issue.
Could you please provide more details about the problem you’re facing? I couldn’t replicate the issue, and commenting on your post is working smoothly for me.
We will be happy to help!
Thanks. -
Hi, thanks for your help ~ still no word from WP support! The problem is that some people who follow my blog but who are not WP bloggers themselves and have left comments in the past without any problems are now unable to do so without being asked to change their username and/or password each time. The new password then doesn’t work when they try to use it again but is showing up as a username instead. So for instance, in the second screenshot below, the name showing should be ‘Nancy’. In the first screenshot (which is actually my mum), it took her three attempts to leave a comment having been asked to change username and password each time ~ then all three appeared at once. The way we have now found to get round it is if she comments directly on the notification email rather than on the WP site but I still think people should be able to comment there without issues; I have a very tech savvy friend who gave up trying to overcome the same problem on my site months ago and now just emails me directly with her comment. I tried it myself using a different email address and a made up name and I had no problem posting a comment on my site at all and I wasn’t asked for a password, either. No idea what’s going on.
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Interesting!
I can really sense the challenge you’re facing, especially when it’s impacting your followers’ ability to engage with your blog.
You can find the solution to your challenge by tweaking a few settings to make it easier for your followers to comment from Your_site–>Settings–>Discussion.
Here is the link
https://wordpress.com/settings/discussion/thissimplelife954.com
Here’s a guide that explains each setting in more detail
https://wordpress.com/support/discussion-settings/
If you have more question feel free to ask here.
We will be happy to help :) -
Thank you so much for your help, I’ve tweaked a few things in settings which I hope will help and I’ll notify those people who are having problems so hopefully everything will be sorted. If you’re not an official Happiness Engineer then I think WP should give you a job . . . or a medal, at least! Thanks again and have a wonderful day! 😊
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I am really happy that you were able to tweak the settings and hope that sorts things out for everyone. Your kind words truly made my day—thank you! Wishing you a fantastic day ahead!
Thanks.
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