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  kavabarinfo · Member · Nov 22, 2021 at 3:53 pm

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  why cant i open a help ticket. I don’t want my issue in the forums

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amirudra789 · Member · Nov 22, 2021 at 4:11 pm

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  Hello

  Could you please elaborate on the issue you are having so we can take a closer look and assist you better? Also please share your site URL in question.

  Please note that here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 
  
  You can learn more about the difference between WordPress.com and WordPress.org here:
  
  https://wordpress.com/com-vs-org/

  Regards:

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  supernovia · Staff · Nov 26, 2021 at 4:23 pm

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  Hi @kavabarinfo, to answer your question, we offer helpdesk tickets / chat support to our customers with paid plans:
  https://wordpress.com/pricing

  It doesn’t look like you have a site with us at all. Is it under another account? Or, if you have installed your own free copy of WordPress with another host, here’s how best to get help with that:
  https://wordpress.com/support/help-support-options/#word-press-org-support