No Shipping Rates even tho customer has paid $15 for shipping

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  onlinesales68bae1f53a · Member · Jul 29, 2024 at 2:04 pm

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  Hello, We have received an order on our website and we are trying to print a shipping label. We have added the card to be able to buy labels. Customer has paid $15.95 for shipping but the site keeps saying – ‘No rates available, please double check dimensions and weight or try using different packaging.’ We have tried multiple sizes and dimensions and nothing is working. Please help we need to ship this order ASAP

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  onlinesales68bae1f53a · Member · Jul 29, 2024 at 2:05 pm

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  This is the screen I am seeing (we offer flat rate $15.95)

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  staff-eleanor · Staff · Jul 29, 2024 at 7:55 pm

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  The site you’re asking about is not hosted on WordPress.com.
  
  We recommend you use the WooCommerce community forums (https://woocommerce.com/my-account/contact-support/) Or contact the plugin developer for the shipping service you’re using.