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  ttexperience · Member · May 22, 2013 at 5:02 pm

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  Can anyone help? I can’t get my site stats via my top bar, though some stats are available on my dashboard page (but I cannot verify which countries my page views are coming from).

  Anyone else have the same problem? I’d really appreciate some help.

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 22, 2013 at 5:06 pm

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  re: stats http://wordpress.com/#!/my-stats/

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  ttexperience · Member · May 22, 2013 at 5:14 pm

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  Hi, thank you for your reply. I’m using browser IE 10, and I have done all the above, with no change. Also, the page isn’t giving any error reports, it’s just blank. Everything was fine about 2 days ago, and I’ve had no changes on my own computer.

  Thanks again

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  timethief · Member · May 22, 2013 at 11:06 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  staff-blorbo · Staff · May 22, 2013 at 11:22 pm

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  Your IE 10 is reporting itself as IE 9. Would you please try disabling IE’s compatibility mode?

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  ttexperience · Member · May 23, 2013 at 12:23 pm

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  timethief thank you for your help.

  I disabled the IE’s compatibility mode and it still had no effect.

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  staff-blorbo · Staff · May 23, 2013 at 4:18 pm

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  Ok, I’d like to rule-out a browser-specific issue.

  Would you please try a different browser, like Firefox or Chrome?

  http://browsehappy.com/

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  ttexperience · Member · May 23, 2013 at 10:12 pm

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  Without me having to do anything, my stats are now available again! I notice the stats also offer a map now, so maybe it was offline while they updated the site.

  Hope it doesn’t happen again, and thank you to everyone for your help.

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  staff-blorbo · Staff · May 23, 2013 at 10:17 pm

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  Hm, we’ve been offering the map for almost a year now. :)

  Must have been a temporary glitch.