No stats showing
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Can anyone help? I can’t get my site stats via my top bar, though some stats are available on my dashboard page (but I cannot verify which countries my page views are coming from).
Anyone else have the same problem? I’d really appreciate some help.
Thank you
The blog I need help with is: (visible only to logged in users)
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re: stats http://wordpress.com/#!/my-stats/
If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:
1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
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Hi, thank you for your reply. I’m using browser IE 10, and I have done all the above, with no change. Also, the page isn’t giving any error reports, it’s just blank. Everything was fine about 2 days ago, and I’ve had no changes on my own computer.
Thanks again
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Your IE 10 is reporting itself as IE 9. Would you please try disabling IE’s compatibility mode?
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timethief thank you for your help.
I disabled the IE’s compatibility mode and it still had no effect.
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Ok, I’d like to rule-out a browser-specific issue.
Would you please try a different browser, like Firefox or Chrome?
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Without me having to do anything, my stats are now available again! I notice the stats also offer a map now, so maybe it was offline while they updated the site.
Hope it doesn’t happen again, and thank you to everyone for your help.
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Hm, we’ve been offering the map for almost a year now. :)
Must have been a temporary glitch.
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