no such payment intent

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  forestcampaign · Member · Jul 13, 2023 at 8:27 am

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  Hi, I am trying to renew my domain connection, but every time I try to pay, I get a message with a red exclamation mark saying ‘No such payment intent.’ I would attach a screenshot but I’m not sure how to do that here.

  I am using Firefox on Linux.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  forestcampaign · Member · Jul 13, 2023 at 8:28 am

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  I should add that I just tried it in Chromium, and got the same error.

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  staff-zinnia · Staff · Jul 13, 2023 at 2:12 pm

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  Hi there –

  Thanks for getting in touch. I have emailed you a manual payment form. Give that a try and let me know if you see any further errors. Let me know once you’ve submitted payment so I can make sure the domain registration expiration date is extended another year.

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  forestcampaign · Member · Jul 19, 2023 at 4:26 am

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  Hi, the payment was submitted five or six days ago but I thought the registration would automatically renew, but that hasn’t happened. Did I need to alert you here as well? If so, could you renew it now?

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  staff-95percentghost · Staff · Jul 19, 2023 at 5:47 am

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  Hi, and thanks for letting us know it was submitted! We were able to update the connection now; so it’s currently valid through 17 July 2024. If anything else comes up, feel free to let us know!