No upgrade shows on dashboard after payment

  • Unknown's avatar
    ralphkoh · Member ·

    Hi people
    I am new to wordpress, some issue i encounter and experience:
    1) I was auto-billed after a 10 days trial period, around 99 USD
    2) Log in to account, was determine to create my website since i was auto billed- however in the dashboard my account was still under ‘free’ and not the upgraded account
    3) Tried to contact support was lead to FAQ page, when I read the fine prints, it says that Support is only for paying customer.
    4) not a very good start with wordpress, first i was charge on my card after the free trial, next there was no upgrade, then there is no support.

    Seriously is this how wordpress runs its business?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    See here:
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/
    as well as
    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

    To contact Staff directly about any billing issue click https://wpchrg.wordpress.com/ and complete the details and submit them to Staff.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I wasn’t able to find the upgrade or charge you mentioned. (There are no upgrades or charges linked to your username ralphkoh.) I just sent you an email so we can discuss the details of that charge privately — please let me know if you don’t receive that email from me.

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