No video on iOS mobile

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  gdennisbox · Member · Oct 6, 2024 at 4:30 am

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  Hello,

  my header video is not working for some reason on iOS mobile and I was wondering if someone can help with this.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  tanjidrahat · Staff · Oct 7, 2024 at 2:13 pm

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  Hello there,

  Thank you for bringing this to our attention!

  Are you referring to the video that appears under the message “Watch the promo video below for more details“?

  I’ve tested the homepage using my iPhone and Chrome browser, and it looks good on my end.

  

  If the issue still persists, could you please share your browser details from WhatIsMyBrowser? You can click the “Copy URL to clipboard” button to get a shareable link.

  
  

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  gdennisbox · Member · Oct 7, 2024 at 2:16 pm

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  Thanks for your reply. I’m referring to the video below under “welcome” message

  

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  tanjidrahat · Staff · Oct 8, 2024 at 1:51 pm

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  Ah, I see; you’re referring to the background video.

  After investigating, I found that this issue is a known bug. I’ve reported your case to our development team, and they will look into it further. There’s no estimated time for a fix yet, but rest assured, our team is on it.

  I hope this helps! If you have any other questions, feel free to let me know!