No way to have a paying plan

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  rodrigodiazdebivar · Member · Nov 21, 2019 at 1:31 pm

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  Hello. I meet a problem : I don’t manage to pay a plan, in order to have my own domain name. I think there is a technical issue…

  Can you help me ?

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Nov 21, 2019 at 2:39 pm

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  Hi there!

  I do not see any payment attempts on your account. Can you tell us more details? What error do you see when trying to purchase a plan?

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  rodrigodiazdebivar · Member · Nov 21, 2019 at 2:44 pm

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  Thanks.

  I see : “Désolé, une erreur inattendue s’est produite.”

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  staff-zinnia · Staff · Nov 21, 2019 at 2:55 pm

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  Ok. Please contact your bank and make sure that they are not flagging this as a fraudulent charge. If the issue continues after they’ve been contacted, try clearing your cache:

  Solve Common Browser Issues

  If none of that works write back to me here. I can add the plan from our side and send you a payment form via email. Let us know which plan you are attempting to add.

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  rodrigodiazdebivar · Member · Nov 21, 2019 at 3:12 pm

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  No its not a problem with my bank.

  Its a technical problem…

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  staff-doublebassd · Staff · Nov 21, 2019 at 3:43 pm

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  Hi there,

  Have you tried logging in using a different browser or clearing your browser’s cache?