No website, can’t login?

  • Unknown's avatar
    madelynkozlowskif0f7a91cd6 · Member ·

    I don’t know what email my website is linked to, but I’ve never had a problem accessing it from this email before. I’ve only logged in with this email before to access my website, but now it is saying that I don’t have any websites.
    I recently auto-paid to renew it on Oct 21 2021 but I don’t have any other paper trail in my email.

    WP.com: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    What is the URL of the site you’re trying to access?

    You’re posting here via a WordPress.com account for the username, madelynkozlowskif0f7a91cd6. YOu’ve had this account with us since May last year, but you’ve never owned any sites or bought any upgrades from us using this account.

    If you’re definitely using the same email address for your site as for this account, then your site is using the open source version of WordPress at another host. In that case, to log into your site you need to go to yourdomain.com/wp-login.php. That will log you into the admin user account for the site, which is something completely separate from your WordPress.com username account.

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