No WordPress Site
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I have tried everything I know to do here. WordPress will sometimes tell me I have no site and other times allow me to access my site. I have cleared cookies, cache, history, etc. I am logging in with the username and email that the account was formed with. No clue why this is happening. Please help!
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Hi houstonc887633019,
The account you are currently logged in to hasn’t created any sites on WordPress.com. What is the address of the site you are trying to access? If you let me know, I’ll point you in the right direction.
Thanks!
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Thanks @houstonc887633019, that site is hosted here but it’s owned by another account. So the issue is that you actually have two accounts, one that has access and one that does not.
Can you log out and log back in with your other username? You may also be able to log in using the email address that gets renewal reminders. Note its email address is totally different from the one you’ve listed here:
https://wordpress.com/me/accountYou can log out on that screen. Once you’re logged into the correct account, please reach again by replying here or heading to https://en.support.wordpress.com/contact/ — hoping that helps!
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I cannot log back in with my other username because we changed our google (g-suite) account from ravel homes to ravel spaces. All account info that was in ravel homes has been deleted.
When I try to input those credentials (the original ones, ravel homes), I get an error message that says the account does not exist.
Is there an easier way to contact you than posting in the forums? I don’t believe I have an active chat feature since WordPress doesn’t recognize that I am a business-level customer.
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The other emails that I have used in trying to recover the account are (email visible only to moderators and staff) and (email visible only to moderators and staff), apologies for not including that in my previous reply.
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The other emails that I have used in trying to recover the account are (email redacted) and (email redacted), apologies for not including that in my previous reply.
The transaction data from my credit card (only proof of purchase I have) is as follows:
[redacted]
Happy to provide more information in a private setting.
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@houstonc887633019 thank you. I’ll reach out to you via email so we can sort this out privately.
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Looks like our account recovery team was able to sort this out, so we’ll close this thread. Cheers :)
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