No WP chat support

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  nilla2014 · Member · Dec 5, 2017 at 11:49 am

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  Hi,
  I have lost the WP chat support in my Dashboard that I used to have a while back.

  Any ideas?
  Cheers

  The blog I need help with is: (visible only to logged in users)

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  nilla2014 · Member · Dec 5, 2017 at 11:55 am

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  Sorry, forgot to add, I’m trying to upload the basic version of Yoast SEO but not sure if I need a Business Plan? (I’m on Premium)
  When I share to FaceBook, it loses my post’s thumbnail so I’ve read that Yoast will fix this issue.

  Your documentation doesn’t state I need to upgrade (unless I’ve missed this point): http://www.wpbeginner.com/plugins/how-to-install-and-setup-wordpress-seo-plugin-by-yoast/#comment-421400

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  fstat · Staff · Dec 5, 2017 at 2:38 pm

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  Hi there,

  To use any third-party plugin like Yoast SEO, you need to upgrade to the Business plan.

  Regarding the Facebook post thumbnail issue, it can be resolved by running the post through Facebook’s debugger:

  https://developers.facebook.com/tools/debug/

  You can read more on how to use it here:

  Facebook Image Thumbnail

  If you have any other questions, just let me know and I’ll be happy to help.

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  nilla2014 · Member · Dec 5, 2017 at 3:14 pm

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  Hi

  Thanks, that’s what I thought.

  Unfortunately I’ve tried the Facebook debugger but it doesn’t work for my posts and I’ve done a lot of research to come up with a solution.

  I’ve also noticed that my older posts that used to display a thumbnail when I shared them, no longer display when shared now.

  Also, any ideas why I no longer see a chat option in my Dashboard?

  Cheers :)

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  fstat · Staff · Dec 6, 2017 at 9:45 am

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  Unfortunately I’ve tried the Facebook debugger but it doesn’t work for my posts and I’ve done a lot of research to come up with a solution.
  I’ve also noticed that my older posts that used to display a thumbnail when I shared them, no longer display when shared now.

  When using the debugger make sure to press the Scrape Again button a couple of times to force it to fetch the image thumbnail. Here’s a screenshot of where’s that button:

  http://cld.wthms.co/rgp0P6

  Also, any ideas why I no longer see a chat option in my Dashboard?

  You can reach live chat support by clicking on the question mark at the bottom of your dashboard and then clicking on the Contact us button. Here’s a screenshot:

  http://cld.wthms.co/prb83g

  Here’s also a direct link:

  https://wordpress.com/help/contact

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  nilla2014 · Member · Dec 6, 2017 at 11:37 am

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  Excellent! Thank you for letting me know and I did try the Scrape a few times before the thumbnail displayed..

  Many thanks again for you great support! :)

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  fstat · Staff · Dec 6, 2017 at 2:36 pm

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  You’re welcome!

  Feel free to reach us again anytime!