Non Authorized Billing

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  denisejames7 · Member · Apr 14, 2015 at 1:34 pm

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  I was charged a fees for wordpress.com site upgrades that I am no longer using. I haven’t used this site or asked for any upgrades and should not have any charges since after November 2013. Please help me with this. Who do I contact? Why is it so hard to get in touch with someone on from wordpress.com?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 15, 2015 at 12:36 am

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  shawnajroberts · Member · Apr 15, 2015 at 5:09 pm

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  Hi there! I don’t see any recent charges on your account.

  https://wordpress.com/me/billing

  I’ve sent you a private email so I can get more details about the charge. Please follow up with me there.

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  vicabo · Member · Apr 24, 2015 at 1:14 pm

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  Aloha. I also was charged with 26usd, but can not find the invoice: no bill available. Can your help me in my search?

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  vicabo · Member · Apr 24, 2015 at 1:17 pm

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  okay, i did send a mail now, thank you.

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  gabrielabidi · Member · May 3, 2015 at 1:16 pm

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  Hello,

  same situation here as denisejames7, but I cannot cancel the “Renew” upgrade because the link is dead (I have a screen capture to prove this), I cannot finish the cancellation procedure. It even says: “Domain not pointing to WordPress.com”. I sent mail to Support department, I need help, it’s just not right to take money for nothing.

  Thank you!

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  jeremeylduvall · Member · May 3, 2015 at 6:33 pm

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  Hi @Gabriela,

  I responded to you through private email. Please keep all further correspondence there!

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  gabrielabidi · Member · May 3, 2015 at 9:52 pm

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  Thank you, @Jeremey,

  For the quick answer and for helping me resolve the issue, it’s appreciated. I saw that everything is fine now, so kind of you!
  Have a great day!