Non-existent refund even though I canceled with 48hours.
-
Hi, Early January I paid WP directly and then realized I should use WP in GoDaddy because they have all my domains and other stuff. I submitted a cancel order with 48 hours and my account said REFUND was initiated. 45 days later with no refund I go back to my WP and see that the word “REFUND” is gone from my account and now there is an auto renew in place. I need my refund. I played by the rules. As a matter of fact I went to chat support and read this: Chat support contacted 2/18/18 10:45PST; Here is the copied chat:
Hi …How may I help you?
Hi, I canceled my wordpress subscription with in 48 hours but when i went back in to my account information WP had autorenewed and where it stated “Refund intiated” no longer existed. I am going to use WP on Godaddy instead.Billed To
ambianceestatesales(email visible only to moderators and staff)
January 02, 2018
Order Summary
Receipt ID: [redacted by mod]
Transaction ID: [redacted by mod]
Subscription Price
WordPress.com Premium
ambianceestatesales.com
(Expires: January 2, 2019)* $96.00
Total $96.00*This product will auto-renew, but you can update your renewal settings any time.
I would like to get my refund…
ok
Did I do something incorrect. Because it my account did say that a refund was started??
Moses has joined the chat!
Hi Moses
Moses yes
Moses Can You give us Your Site Username and Password please ?
Since I only used this for a few hours…where can I find my username… I have the password
Moses refunded amount withing 7 or 10 days
ambianceestatesales here is the user name
can I please get a e-mail confirmation to (email visible only to moderators and staff)?
Moses thank you
Can you send me a cancel confirmation to (email visible only to moderators and staff)?
Moses already refunded amount in your account please wait 10 days
1 minute ago
Moses is typing…*****THIS IS WHERE I GOT CUT OFF***** AFTER RE-ESTABLISHING MOSES SAYS A REFUND IS NOT POSSIBLE.
This is unfair!!!!
Please send me a refund or comment why, even I played by the rules you are keeping my money?????
The blog I need help with is: (visible only to logged in users)
-
A staff member is required for billing issues so I have added the modlook tag to ask staff to assist you (and remove your personal info). Please be patient as it is the weekend and fewer staff members are available.
-
Hey there,
I checked your account and it appears that no cancellation and refund was initiated. Therefore, I have canceled your subscription for WordPress.com Premium and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
-
-
-
I plan to use WordPress for our new website and auction service. I am looking at the advantages and disadvantages of using WP on their home site or on Godaddy. Godaddy current hold all my domain, email, email blast list and other items. I have a two professionals i am working with. Thanks so much for the support.
-
If you run in to any other questions you can come back and post here. The update will find it’s way to me.
- The topic ‘Non-existent refund even though I canceled with 48hours.’ is closed to new replies.
WordPress.com Forums 