Nonprofit’s logins have been lost

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  benjaminmiles22 · Member · Mar 15, 2022 at 6:35 pm

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  I am trying to login but none of our attempted logins are working. Through turnover of volunteer board members, it’s possible we have lost the correct credentials. I have been unable to reset the password or get access any other way.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Mar 15, 2022 at 7:03 pm

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  What is the URL of the site you’re trying to access?

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  benjaminmiles22 · Member · Mar 18, 2022 at 3:52 pm

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  ckwr.org

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  staff-doublebassd · Staff · Mar 18, 2022 at 4:37 pm

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  Hi there,

  I checked your site and it is using the open-source WordPress.org software. The site is hosted with Go Daddy, so I would reach out to them in regards to regaining access to the site:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  These forums provide support for WordPress.com hosted sites. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. However, since Go Daddy is the host, they should be able to assist you.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  benjaminmiles22 · Member · Mar 19, 2022 at 4:52 am

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  Thank you very much! I appreciate your help. I am coming in with not much info about our site, so this was very helpful.