Not a Full Refund?
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I accidentally got a premium account on wordpress.com a few hours ago, when I intended to self-host because I was buying a theme. Dumb mistake by me. So I went to cancel my subscription and get a refund which was very easy to do so thank you! However, it says I would be refunded $86 out of the total $99. I think this is because I had setup domain forwarding maybe. But I wanted to cancel all services and am expecting that I would get a full refund of $99. Thank you for your help.
The blog I need help with is: (visible only to logged in users)
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If you keep the domain to use on another site you can’t get a refund for it. Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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To clarify I was forwarding a different domain to johnbjorge.wordpress.com if that makes sense which I think costs $13. So when I asked for a refund on my premium account I got refunded $86 but then domain forwarding was still in affect thus costing $13 since it didn’t come free anymore. I then removed that but no refund was offered. I don’t want to use this account, it was made by mistake. The free version would be what I want and for a full refund. Thank you.
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Hi there,
Sorry about this. I’ve refunded the outstanding amount and you should receive it in a few days.
Please let me know if I can help with anything else.
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