Not a publicly accessible site

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  atouchofcharacterblog · Member · Feb 28, 2017 at 8:17 pm

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  I register my domain with bluehost and then downloaded wordpress. I am trying to add sharing buttons on my blog posts but when I click on them I get an ‘Oops, page not found’ message. When I contacted jetpack to find out what the problem was, they informed me that my site is not publicly accessible. Any ideas how to get my site made public?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 28, 2017 at 8:20 pm

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  atouchofcharacter.net is hosted by Unified Layer
  IP Address: 50.87.249.112
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  atouchofcharacterblog · Member · Feb 28, 2017 at 8:23 pm

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  I am on the wordpress.com site. I’m not sure why you can’t see my site. Hence, the problem…

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  timethief · Member · Feb 28, 2017 at 8:54 pm

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  Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Mar 1, 2017 at 10:18 am

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  Hi atouchofcharacterblog,

  I am on the wordpress.com site. I’m not sure why you can’t see my site.

  I’m able to view your WordPress.com site, atouchofcharacterblog.wordpress.com.

  The other site on your account is http://www.atouchofcharacter.net. This is a self hosted WordPress.org site with Jetpack. It looks like the site setup hasn’t been completed yet.

  We are only able to assist with WordPress.com sites on these forums, so you will need to contact Bluehost for advice. They should be able to advise you on the steps needed to get the site up and running :)

  Best of luck!