Not able to access our website

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  sellyogti · Member · Jan 19, 2024 at 7:03 pm

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  Hello, Our IT guy left the work in bad terms and he was the one managing our website – yogti.ca. His email was – (email visible only to moderators and staff). Your website is saying that this site is linked with another account however it should be linked with (email visible only to moderators and staff) – This is the right account for this site. I don’t have any of the above three thing but I am not lying. What can be done to recover my account

  WP.com: Yes
  Jetpack: Yes
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 23, 2024 at 8:07 pm

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  Hello!

  Thank you for reaching out. Let’s clarify the different versions of “WordPress”:

  1. The free, open-source WordPress software powering your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  As your site is not hosted with us, our ability to assist is limited. However, I can guide you in the right direction.

  For the issue you’re facing with your website, I recommend reaching out to your hosting provider for assistance. Since they host your site’s files, they are best equipped to help you regain access to your site. If you’re unsure about your hosting provider, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

  I hope this information is helpful!